Registered: Feb 2001
Location: Campbell, CA, USA
Originally posted by turls
First, he talked to support in the protection plan group, which should be a notch above the typical CSR (or did he? His posts seem to contradict themselves). I believe the protection plan guys were a little clueless about HD and Tivo a few years ago, but from what I've heard they are better now. Does this mean they are automatically "in the know" about the new HD Tivo? No, but it sure doesn't give me warm fuzzies when I don't even have the protection plan and he is running into that kind of resistance....
I'm not of the belief the DTV support has a clue just yet on much of anything TiVo based. I've found the CSR's in the TiVo speciality group, for the most part, aren't well versed on the DTiVos and those boxes have been in DTV's support group how long now? I know from first hand experience how poorly their support group is prepared to handle the TiVo based products. They instructed me to do a reset of Thumbs & Guide data for a problem I had and that action ended up hosing my HDVR2. I found out later (from my TiVo contacts) what I really should have done was a different procedure, something TiVo has explicitly documented for the TiVo Speciality Group in order to handle situations just like the one I was faced with.
I'd wait to hear from Robert before we trust anything coming out of the CSR group at DTV.
Hitachi 57G500 HDRPTV, Sony Sat T-60 since 3/12/01 (108 hrs), Philips DSR6000R since 6/15/01 (35 hrs), Hughes HDVR2 since 12/13/02 (69 hrs), Philips DSR704 since 2/14/04 (35 hrs), Samsung SIR T360 since 2/24/04, another Philips DSR704 since 4/30/04 (35 hrs)
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