Registered: Feb 2000
Location: Central IL
First, he talked to support in the protection plan group, which should be a notch above the typical CSR (or did he? His posts seem to contradict themselves). I believe the protection plan guys were a little clueless about HD and Tivo a few years ago, but from what I've heard they are better now. Does this mean they are automatically "in the know" about the new HD Tivo? No, but it sure doesn't give me warm fuzzies when I don't even have the protection plan and he is running into that kind of resistance.
Second, its common for failures within 30 days to be referred back to the original seller. Within 30 days is commonly "DOA". I still say Robert should not be depending on DirecTV 100% for DOA failures. The thing wrong with the picture so far is that you'd think VE would talk to whoever they need to talk to at DirecTV and get the matter resolved without getting the customer in the middle, if all parties involved were truly ready for x percentage of DOA's.
Color me happily surprised if Gem gets good info and resolution Friday or Monday from whoever at DirecTV Graham/Robert from VE is supposedly getting him in contact with.
Originally posted by dswallow
turls, remember the general accuracy of DirecTV CSR's too. There may very well be spares.
Most of us who've activated spent a good deal of time convincing them the unit is manufactured by DirecTV and found under DirecTV, not Hughes, in their database.
Somehow I don't think it's too far fetched to believe they don't even know there's a closet full of spares somewhere in their offices specifically to deal with DOA's. Remember, this is also the first DirecTV-branded receiver and so DirecTV is going to have to deal with warranty issues, not refer them to "the manufacturer."
Relax, its only TV. . .then what am I doing wasting time on a forum like this and spending hundreds of dollars on glorified VCR's?
POST #39 | Report this post to a moderator
| IP: Logged