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>>> CC Go Get em <<<

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lady400 is offline Old Post 06-19-2004 05:09 AM
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lady400
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Registered: Feb 2004
Location: Arlington, TX
Posts: 48

Re: Re: It worked!!

quote:
Originally posted by videojanitor
How soon after you ordered did you get the email confirmation? I seem to be the only one that never received an email ...

--Bill R.


I received my confirmation email in about 40 minutes. I'm quite sure I was not in time for CC's "ship it today" cutoff time, so I doubt I will see a tracking number until Monday.

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Dean Martin is offline Old Post 06-19-2004 05:27 AM
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Dean Martin
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Registered: Oct 2003
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quote:
all u freaks paying the ridiculous price and selling them out is what is keeping the price high.


That's just how it is. If no one adopted early they would stop making them.

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fredfa is offline Old Post 06-19-2004 06:00 AM
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fredfa
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Registered: May 2003
Location: Los Angeles
Posts: 96

don't worry greg.
There should be enough on trucks from Mexico these days to make sure almost no one makes a killing selling them on ebay anymore.
And hopefully, these greedy "entrepreneurs" will end up getting hosed.

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robnalex is offline Old Post 06-19-2004 07:09 AM
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robnalex
Senior Member

Registered: Sep 2002
Location: Raleigh, NC
Posts: 436

Exclamation CC Protection Plan

Once you get your unit or have your online receipt you can take a copy to your local CC (They won't do it online) and buy an extended protection plan. 5 years for $89.99, 3 years for around $69, and it's for a REPLACEMENT! If you have any problems just take it to the store and get a new one!

I am so happy to see all of you finally getting one!

__________________
Rob
DirecTV HR10-250 HD TiVo
Sony SAT-T60 SD TiVo
Panasonic RP-56 DVD
Panasonic TH-50PHD6UY Plasma Display

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Drenhead is offline Old Post 06-19-2004 07:50 AM
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Drenhead
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I got an order number on the CC website, but I haven't received a confirmation e-mail. Do you think the order number means I am all set?

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MrCoolDu4 is offline Old Post 06-19-2004 08:25 AM
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MrCoolDu4
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Registered: May 2002
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Go to the CC site

I think the best way to check your status is to go to CC online and login. From there you can check your order status and it should give you a tracking number too.

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dwynne is offline Old Post 06-19-2004 08:45 AM
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dwynne
Senior Member

Registered: Mar 2002
Location:
Posts: 201

Re: CC Protection Plan

quote:
Originally posted by robnalex
Once you get your unit or have your online receipt you can take a copy to your local CC (They won't do it online) and buy an extended protection plan. 5 years for $89.99, 3 years for around $69, and it's for a REPLACEMENT! If you have any problems just take it to the store and get a new one!



You can order it right online, you have to disable your popup blocker as it pops up the offer when you add the HDTivo to your cart. 3 years for $64.99.

Also, if you already have one in your cart and then add another it will NOT popup and offer you the extended warranty. You have to empty the cart, then re-add w/o the popup blocker.

I got one from 6th Ave last week so I avoided the local 9.25% sales tax, but if I had ordered from CC I would have sprung for the 3 year warranty. D* gets $8 a month for protection (of all your stuff) so $65 for 3 years is a nice deal. I bet they are charging the wrong price on this - this is unusually low (6.5%) for the warranty.

Dennis

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gkouri is offline Old Post 06-19-2004 06:27 PM
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gkouri
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Registered: May 2004
Location: South Florida
Posts: 11

All gone...

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RayinMaui is offline Old Post 06-19-2004 06:57 PM
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RayinMaui
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Registered: Dec 2001
Location: Maui, Hawaii
Posts: 30

There when I just looked now!

Got mine already from CC and I love it!

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Robert Simandl is offline Old Post 06-19-2004 07:19 PM
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Robert Simandl
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Registered: Jan 2004
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Definitely all gone.

__________________
Bob Simandl ... just outside of St. Louis

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Dean Martin is offline Old Post 06-19-2004 08:21 PM
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Dean Martin
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Registered: Oct 2003
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Posts: 69

Dwynne,

Why not buy the coverage from Directv that covers ALL of your equipment?
My remote had a button break off and D* sent me a new one right away.
It covers your dish and all of you receivers.

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MikeCC is offline Old Post 06-19-2004 09:49 PM
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MikeCC
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Registered: Jun 2004
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Posts: 40

quote:
Originally posted by Dean Martin


Why not buy the coverage from Directv that covers ALL of your equipment?
My remote had a button break off and D* sent me a new one right away.
It covers your dish and all of you receivers.



Well, I don't know about the D* protection plan... we never ever finish paying for it, even after our equipment is no longer cutting edge.

The CC plan will cover the remote too. And if you buy the dish from CC, they'll protect that for a full three years for only one payment of $7. And that includes sending an installer out to put up a new one if a windstorm or lightning knocks out or misaligns the dish.

My wife thinks THAT's a good idea. She doesn't want me up on the roof any more. Does the D* plan include sending a tech out to go up on your roof if you need a new dish?

So it seems to me that the CC one time payment is far more economical than D*'s. If I cover the HR10250 and the dish, I am better off financially after the break-even point of 9 months.

And 3 years is probably about how long I plan to be using the 10250 before i figure I'll need to upgrade.

Someone else mentioned just taking the box over to the store for a replacement. Actually, the store don't swap 'em out, that's done by calling the toll free number. They'll ship you a new one and you send the old receiver back.

But let's all pray that any more problems hold off until there are more units in the pipeline.... how can anyone get replacements when we have only just begun to see the orders being filled for the first time now?

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JAB is offline Old Post 06-19-2004 10:32 PM
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JAB
TiVoist Emeritus

Registered: Apr 1999
Location:
Posts: 268

Question

I've seen CC insist that their extended warranty only covered repairing the broken unit. I've seen some pretty ugly scenes at customer service over this very issue.

Is everyone sure this policy is for replacement with a new unit?

/jab

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MikeCC is offline Old Post 06-19-2004 11:31 PM
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MikeCC
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Registered: Jun 2004
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Repair v replacement

Well, most things covered under the service plan are likely to be repaired; however, DirecTV receives are handled a little differently.

I've seen some ugly things at my local Circuit City about repairs, too, but honestly, that's because some people I've seen just have wildly unrealistic expectations.

Neither DirecTV nor CC will promise to send a NEW unit to replace a malfunctioning one. Right now, if there are new units around, perhaps; but eventually, replacements are likely to be refurbished units. If you think a manufacturer will promise you a NEW unit if yours ever malfunctions, please stop buying things. You will only be disappointed.

The specific wording of the service plan is found at the CC website, but I've copied a portion for you:


6. DIRECTV® Receivers. If the covered Product is a DIRECTV® Receiver, You must call (888) 333-2333 to report the Product failure. We may replace the Product with a new or rebuilt receiver in lieu of effecting repairs to the covered Product, at the sole discretion of the Service Provider or its designee. In such event, You will be required to return the original Product to the Service Provider, at the Service Provider's reasonable expense. You may be required to provide a credit card number as a guarantee that the defective Product will be returned.



Just don't try to take it back to a store, because they don't have the replacement units to exchange to you.

Of course, I suppose the plan can't cover EVERYTHING. If my kids roughhouse and knock the unit onto the floor, the physical damage is not covered. (I have yet to find any performance plan that covers that kind of stuff!)

Fortunately, I'm sure all of us here are so careful (hmm, obsessive? fanatical? over-the-top?) that we'd do everything possible to avoid physical damage...

I've had luck with Circuit City's performance plans. I don't get them on all things, but with a newly released product having a 250 Gig hard drive, two HD DirecTV sat receivers, and two HD OTA receivers, the performance plan lets me sleep a little better at night.

Last edited by MikeCC on 06-19-2004 at 11:39 PM

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dwynne is offline Old Post 06-19-2004 11:51 PM
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dwynne
Senior Member

Registered: Mar 2002
Location:
Posts: 201

quote:
Originally posted by Dean Martin
Dwynne,

Why not buy the coverage from Directv that covers ALL of your equipment?
My remote had a button break off and D* sent me a new one right away.
It covers your dish and all of you receivers.



The CC plan is $65 one time for 3 years, with D* it is $8 a month "forever" - in 3 years you will have paid $288 to D*!! The D* plan DOES cover more stuff, like re-aligning the dish, etc. My other 3 D* units are DTivos (with upgraded drives). Since I could replace any of them for $99 now, there does not seem to be too much benefit from paying $8 a month. I installed all my own stuff and even have a spare triple LNB dish.

All that said, I signed up for the $8 a month when I activated my HDTivo. There have been plenty of stories of failures early on and it SEEMS D* takes better care of you if you have the protection.

Note that there IS a 30 day waiting period before you can file a claim, so if you get a DOA or Dead soon after arrival box you will have to deal with the dealer (if they have any more), a return, or sending it off for warranty service. It is not clear to me if you already are on the plan if a newly activated box has the same 30 day limit or not. If not, then everyone should activate as soon as they know the HDTivo is on the way to eliminate some of the 30 days.

I figure once my HDTivo has "burned in" a few months I will likely cancel the plan and take my chances - but in the event I have an early failure then I will be glad I have it.

Dennis

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lady400 is offline Old Post 06-20-2004 12:03 AM
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lady400
Member

Registered: Feb 2004
Location: Arlington, TX
Posts: 48

Salesmen sometimes give that expectation..

quote:
Originally posted by JAB
I've seen CC insist that their extended warranty only covered repairing the broken unit. I've seen some pretty ugly scenes at customer service over this very issue./jab

quote:
Originally posted by MikeCC
I've seen some ugly things at my local Circuit City about repairs, too, but honestly, that's because some people I've seen just have wildly unrealistic expectations

Some of these unrealistic expections are a result of CC salesman. I bought a camcorder as a Christmas gift a couple of years ago at CC. The salesman was pushing hard on the extended warranty, and insisted over and over that should anything go wrong, the unit would be replaced immediately, not repaired. He even used this heavily as a selling point. When I asked to see the policy in writing first, he was very hesitant. I informed him I would not buy without seeing the actual policy, and he still hesitated. He finally went and found a copy, and lo and behold, such was not the case; the wording was very similar to that posted above. I refused the warranty, as I despise salesmen who simply lie to your face.

I still feel it is a customer's responsibility to read the fine print in such purchases, but salesmen like this really piss me off.

Last edited by lady400 on 06-20-2004 at 12:09 AM

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JAB is offline Old Post 06-20-2004 12:40 AM
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JAB
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Registered: Apr 1999
Location:
Posts: 268

Smile Re: Repair v replacement

quote:
Originally posted by MikeCC
Of course, I suppose the plan can't cover EVERYTHING. If my kids roughhouse and knock the unit onto the floor, the physical damage is not covered. (I have yet to find any performance plan that covers that kind of stuff!)


AFAIK, Dell CompleteCare covers exactly that. It specifically includes accidental damage. I think other computer manufacturers, including IBM, have similar policies.

When I buy laptops for my business, I always get the three-year, next day on-site, complete care type warranties. Worth every penny. I've had IBM repair laptops where an employee's child ripped a key off the keyboard. They've repaired laptops that an employee knocked off a hotel bed or dropped in an airport.

/jab

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Dean Martin is offline Old Post 06-20-2004 03:33 AM
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Dean Martin
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quote:
The CC plan is $65 one time for 3 years, with D* it is $8 a month "forever" - in 3 years you will have paid $288 to D*!!


I had no idea it was that much. Last I saw I thought it was around $60 a year or so. I will say that at least the Directv one does not expire but at that cost I guess I would go for the CC plan.

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Starrbuck is offline Old Post 06-20-2004 04:02 AM
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Starrbuck
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Registered: Sep 2003
Location: North Texas
Posts: 472

quote:
Originally posted by dwynne
The CC plan is $65 one time for 3 years, with D* it is $8 a month "forever" - in 3 years you will have paid $288 to D*!!
Of course, but the DirecTV plan covers all of your receivers, not just the HD TiVo. I've got 4 receivers in all.

__________________
"AUTHENTIC HD DVR EARLY ADOPTER"
I adopted HR10-250 #21 from VE, received at 9:45am CDT on April 22, 2004

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Axiom is offline Old Post 06-20-2004 04:28 AM
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Axiom
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Location: Austin, Texas, USA
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quote:
Originally posted by Starrbuck
Of course, but the DirecTV plan covers all of your receivers, not just the HD TiVo. I've got 4 receivers in all.


In my 7+ years with DirecTV, I haven't had a receiver fail or need a repair. I would have paid hundreds of dollars to DirecTV for nothing. I have 6 active receivers and still don't feel the repair plan is worth it.

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