Registered: Jun 2004
Repair v replacement
Well, most things covered under the service plan are likely to be repaired; however, DirecTV receives are handled a little differently.
I've seen some ugly things at my local Circuit City about repairs, too, but honestly, that's because some people I've seen just have wildly unrealistic expectations.
Neither DirecTV nor CC will promise to send a NEW unit to replace a malfunctioning one. Right now, if there are new units around, perhaps; but eventually, replacements are likely to be refurbished units. If you think a manufacturer will promise you a NEW unit if yours ever malfunctions, please stop buying things. You will only be disappointed.
The specific wording of the service plan is found at the CC website, but I've copied a portion for you:
6. DIRECTV® Receivers. If the covered Product is a DIRECTV® Receiver, You must call (888) 333-2333 to report the Product failure. We may replace the Product with a new or rebuilt receiver in lieu of effecting repairs to the covered Product, at the sole discretion of the Service Provider or its designee. In such event, You will be required to return the original Product to the Service Provider, at the Service Provider's reasonable expense. You may be required to provide a credit card number as a guarantee that the defective Product will be returned.
Just don't try to take it back to a store, because they don't have the replacement units to exchange to you.
Of course, I suppose the plan can't cover EVERYTHING. If my kids roughhouse and knock the unit onto the floor, the physical damage is not covered. (I have yet to find any performance plan that covers that kind of stuff!)
Fortunately, I'm sure all of us here are so careful (hmm, obsessive? fanatical? over-the-top?) that we'd do everything possible to avoid physical damage...
I've had luck with Circuit City's performance plans. I don't get them on all things, but with a newly released product having a 250 Gig hard drive, two HD DirecTV sat receivers, and two HD OTA receivers, the performance plan lets me sleep a little better at night.
Last edited by MikeCC on 06-19-2004 at 11:39 PM
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