Registered: Feb 2003
Location: Needham, MA
I read the faq and am still confused. I apologize for the newbie question.
Until this weekend, I had the round dish, a 4x8 multiswitch with two lines running to it from the satellite, and two rooms with directv, one TIVO and one receiver.
I added on a room to my house and considered the new HDTivo (new HD TV), but couldn't swing the finances. I ordered a Tivo through directv and figured, hey, while they were here, I might as well get the oval dish. That way, when I can afford the hdtivo, I can just swap out the box with no installation necessary. Directv offered to do this at no charge. Sweet!
The guy came and installed the tivo in the new room, no prob.
Outside, he replaced the round dish with an oval dish. He DID NOT run any more lines though. He said that, since I already had a multiswitch, I was all set. So, there are 2 lines coming from the oval dish into the house, where the multiswitch sends off 5 lines to the various rooms.
Is that correct? Do I need 4 lines run to the multiswitch?
I ask because, when he was tuning, we only got the 101 satellite. He could not find the 110 or 119. I said "isn't it because we need to run 2 more lines?" and he said "no ,trust me".
He claimed the problem was that the current mounting position wasn't great for the oval dish. He wanted to move it to a different location, but then he didn't have the correct "hexagonal" wrench to unbolt the bracket.
I had lost confidence in him and said "don't worry, I'm not getting HD yet anyway, so just leave it as is".
Also, my signal strength, which was in the 90-94 ranges, is now in the low-80s. Every now and then I see pixellation (say, 3 times in the last 3 days). Never did that before. The spouse is saying "if the oval dish didn't add anything now, why did we do it if it just made the signal worse". Hmm.
I want to confirm my facts. My next step, I think, will be to call back and tell them the installation was not acceptable, and to send someone else back to finish the job.
Thanks in advance for any thoughts/ replies!
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