Registered: Oct 2000
Location: Southern California
The toll-free access is a total loss for TiVo. Subscribers who use the toll-free number cost more just for the daily phone call compared to any revenue received (monthly, yearly, or lifetime). I've done some simple analysis on this, and the cost of the call alone (not including network costs, data costs, customer service, etc.) can be between $12-$18 per month, per user considering wholesale 800-number rates (6 cents per minute).
From a shareholder point of view, it has to go. From a user point of view, the TiVo menu should allow more customized options (such as use an other ISP, reduce frequency of calls, more controlled timing of calls, etc.) before changing policy. Perhaps that email supposedly sent by TiVo is just a foreshadow of the more official announcement to come. If people stop using their TiVo because of this, it wouldn't be a loss on TiVo because they were losing much more on the phone calls alone. Again, I am not targeting toll-free users who don't have a local number (TiVo should get more local numbers).
This is a lost cause because no one offers daily toll-free access versus local number access without charging extra. TiVo should add more providers like McLeod, Navipath, Telia, etc. to their phone arsenal that would help many smaller regions get local access.
I saw one user in New York mention that they don't have local prefixes that are free. I believed that many of the CLEC competitive plans bundled free local calls or lots of included local minutes with a slightly higher monthly rate under that state's deregulation that is a great value from what I have read. Your local phone company is not your only choice (nor may it be your best choice). I assume you have looked into these options to reduce your monthly phone costs in general?
Ahh, here is AT&T's local stuff for NY. AT&T says that their plans include 'up to 75 hours' of local calls in their rates. http://www.local.att.com/ http://www.att.com/local_service/ny/ http://www.mciworld.com/for_your_ho...ny_splash.shtml Sprint has a product too.
Other previous ISP and TiVo talk: http://www.avsforum.com/ubbtivo/Forum1/HTML/006167.html
POST #30 | Report this post to a moderator
| IP: Logged