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>>> no more 800 # <<<

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tater2 is offline Old Post 06-13-2001 09:15 PM
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tater2
Tarheel Tivo

Registered: Jun 2001
Location: Youngsville, NC USA
Posts: 41

Post

mabrym,

I hope that it is not true also. I am lucky because i do have a local number to call. I currently have two tivo's and could not imagine how much it would cost in monthly phone bills.

Hopefully it was only false information.

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Mars Rocket is offline Old Post 06-13-2001 09:33 PM
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Mars Rocket
I want ice cream!

Registered: Mar 2000
Location: location, location.
Posts: 2054

Post

The e-mail sounds like it was something "Product Marketing Guy" heard in a meeting and repeated. While it may be true that TiVo will be discontinuing the use of the 800 number at some point in the future, I'd bet this is not how they intended to notify people.

When I moved to my present location there were no local dial-up #'s available, so I'm using the 800 #. I think there are now local #'s available, but nobody has ever asked me to switch to one of them.

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modnar is offline Old Post 06-13-2001 09:39 PM
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modnar
Senior Member

Registered: Oct 2000
Location: Conway, AR, USA
Posts: 263

Cool

I live in a town of about 40,000, and we still don't have a local number. I know several people in this town with TiVos, and I would have to (sadly) abandon TiVo if I cannot continue to use the toll free number.

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FlashingTwelve is offline Old Post 06-13-2001 10:14 PM
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FlashingTwelve
DELETED

Registered: Apr 2000
Location:
Posts: 53

Post

quote:
Originally posted by walters:
Your profile says you're in NY, NY. They don't have a local number?




I don't have free-local call service. There is no such thing available in NY. That was the original criteria for gaining 800 authorisation when I got it 18 months ago. I would not pay $4/month for access. Cheapskate, maybe, but over the life of the Tivo (4 years) it is about the same cost as a subscription.

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walters is offline Old Post 06-13-2001 10:30 PM
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walters
TiVo Forum Special Member

Registered: Dec 2000
Location:
Posts: 2408

Post

quote:
Originally posted by FlashingTwelve:
I would not pay $4/month for access. Cheapskate, maybe, but over the life of the Tivo (4 years) it is about the same cost as a subscription.


QED

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Philips DSR6000 DirecTV with <FONT COLOR="#ff3333">T</FONT c><FONT COLOR="#33cc99">i</FONT c><FONT COLOR="#ff9900">V</FONT c><FONT COLOR="#9933ff">o</FONT c>
Vote for new TiVo features

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wa2joc is offline Old Post 06-13-2001 10:41 PM
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wa2joc
Advanced Member

Registered: May 2000
Location: Valley Township, PA
Posts: 143

Post

tater2:

Did you check the headers and ip address to see if the e-mail came from TiVo server?

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robertj49 is offline Old Post 06-13-2001 10:41 PM
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robertj49
Senior Member

Registered: Jan 2001
Location: Los Angeles, CA USA
Posts: 71

Red face

I tried to call TIVO to ask them about this, but nobody answered the 800 number anymore.....
(It's only a joke, a joke..)

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modnar is offline Old Post 06-13-2001 10:50 PM
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modnar
Senior Member

Registered: Oct 2000
Location: Conway, AR, USA
Posts: 263

Post

quote:
Originally posted by wa2joc:
Did you check the headers and ip address to see if the e-mail came from TiVo server?


Paste the SOURCE of the entire email here.

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Dan203 is offline Old Post 06-13-2001 10:51 PM
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Dan203
Cyn-er

Registered: Apr 2000
Location: Carson City, Nevada
Posts: 3744

Cool

quote:
Originally posted by Bsteenson:
I have two TiVos. One of them has a faulty modem, so I do keep it disconnected from the phone line and only plug it in and force a call as necessary. That turns out to be at least every 5-6 days to keep listings current. When you do it that infrequently the call lasts 15-20 minutes.


That's only true of SA units! The original poster got this information in reply to a question about a DirecTiVo unit. The DirecTiVo units get all of their guide data from the sat feed. The only reason they need a phone line at all is to download data for TiVolution Magazine and Network Showcases, to check the status of your TiVo account, and to upload the DirecTV PPV stuff. Without guide data a once a week, or even month, call should take no longer then a once a day call.

Dan

------------------
Moderator: TiVo Coffee House, Help Center & Happy Hour

[This message has been edited by Dan203 (edited 06-13-2001).]

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rasheed is offline Old Post 06-14-2001 12:28 AM
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rasheed
Advanced Member

Registered: Oct 2000
Location: Southern California
Posts: 810

Post

The toll-free access is a total loss for TiVo. Subscribers who use the toll-free number cost more just for the daily phone call compared to any revenue received (monthly, yearly, or lifetime). I've done some simple analysis on this, and the cost of the call alone (not including network costs, data costs, customer service, etc.) can be between $12-$18 per month, per user considering wholesale 800-number rates (6 cents per minute).

From a shareholder point of view, it has to go. From a user point of view, the TiVo menu should allow more customized options (such as use an other ISP, reduce frequency of calls, more controlled timing of calls, etc.) before changing policy. Perhaps that email supposedly sent by TiVo is just a foreshadow of the more official announcement to come. If people stop using their TiVo because of this, it wouldn't be a loss on TiVo because they were losing much more on the phone calls alone. Again, I am not targeting toll-free users who don't have a local number (TiVo should get more local numbers).

This is a lost cause because no one offers daily toll-free access versus local number access without charging extra. TiVo should add more providers like McLeod, Navipath, Telia, etc. to their phone arsenal that would help many smaller regions get local access.

I saw one user in New York mention that they don't have local prefixes that are free. I believed that many of the CLEC competitive plans bundled free local calls or lots of included local minutes with a slightly higher monthly rate under that state's deregulation that is a great value from what I have read. Your local phone company is not your only choice (nor may it be your best choice). I assume you have looked into these options to reduce your monthly phone costs in general?

Ahh, here is AT&T's local stuff for NY. AT&T says that their plans include 'up to 75 hours' of local calls in their rates. http://www.local.att.com/ http://www.att.com/local_service/ny/ http://www.mciworld.com/for_your_ho...ny_splash.shtml Sprint has a product too.

Rasheed

Other previous ISP and TiVo talk: http://www.avsforum.com/ubbtivo/Forum1/HTML/006167.html

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Old Post 06-14-2001 12:46 AM
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tsang
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Post

I can't see how the possiblity of Tivo dropping 800 dial up can be justified. To have to pay an additional charge along with the subscription to have your Tivo perform as advertised is unacceptable. Especially when a lot of features do not work without the subscription. I am sure that they did a cost anaylsis of supplying a 800 number before launching Tivo, so there are no surprises to the cost. If it is true, then they had always planned on dropping 800 dial up, regardless of the impact to their customers.

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Dan203 is offline Old Post 06-14-2001 12:55 AM
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Dan203
Cyn-er

Registered: Apr 2000
Location: Carson City, Nevada
Posts: 3744

Thumbs down

quote:
Originally posted by FlashingTwelve:
I don't have free-local call service. There is no such thing available in NY. That was the original criteria for gaining 800 authorisation when I got it 18 months ago. I would not pay $4/month for access. Cheapskate, maybe, but over the life of the Tivo (4 years) it is about the same cost as a subscription.


That's such a crock! There is no such thing as FREE local calls, some of us are just forced in to a unlimited access plan rather and others, like yourself, have a pay per use plan. For example here in Nevada I have to pay almost $20 a month for unlimited local calls on a phone line I that I use primarily for TiVo and an occasional call to the local Pizza Hut. Just because your phone company makes you pay on a per call basis, rather then a monthly payment, doesn't mean that TiVo should have to foot the bill for you to use their 800#. Hell if I could pay on a per call basis I would do it in a heart beat. $4 a month is a hell of a lot better then $20 a month for something I use maybe 2-3 hours a week.

Now I can understand people who use 800# access because the only local number is long distance, but I think that, if this is all true, they can fix that by expanding their networks or offering a "Use My ISP" option like rasheed suggested.

Dan

------------------
Moderator: TiVo Coffee House, Help Center & Happy Hour

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Mike Lang is offline Old Post 06-14-2001 01:02 AM
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Mike Lang
Super Moderator

Registered: Nov 1999
Location: South Bend, Indiana
Posts: 1312

Post

quote:
Originally posted by Dan203:
I have to pay almost $20 a month for unlimited local calls on a phone line I that I use primarily for TiVo and an occasional call to the local Pizza Hut.



I pay $65/mo for 2 lines w/ no long distance or extras. Just unlimited local calls.



------------------
Mike Lang
TiVo Moderator
<FONT COLOR="red">It's a PVR for God's sake...calm down!</FONT c>

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Old Post 06-14-2001 01:25 AM
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tsang
Guest

Registered: Not Yet
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Wink

I pay $23 for two phone lines, unlimited local calls and only 7 cents a minute for long distant phone calls. But I don't know what this has to do with tivo possibly dropping 800 calls. :-)

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jerryez is offline Old Post 06-14-2001 01:36 AM
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jerryez
Member

Registered: May 2001
Location: Pensacola,FL,USA
Posts: 43

Cool

Why don't we complain about how much we are paying DirecTV, Cox (or whoever) cable, cable modem connection, ISP, etc, while we are at it. Wow, think of the money we could save, if we disconnected all of these and went back to an antenna.

Just kidding.


Jerry

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tater2 is offline Old Post 06-14-2001 01:38 AM
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tater2
Tarheel Tivo

Registered: Jun 2001
Location: Youngsville, NC USA
Posts: 41

Post

The email is at home. How do i do theses things?? I am using Outlook 200. I will do this when i get home tonight

Did you check the headers and ip address to see if the e-mail came from TiVo server?


quote:
--------------------------------------------------------------------------------
Originally posted by wa2joc:
Did you check the headers and ip address to see if the e-mail came from TiVo server?
--------------------------------------------------------------------------------

Paste the SOURCE of the entire email here.

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Otto is offline Old Post 06-14-2001 01:53 AM
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Otto

Registered: Mar 2000
Location:
Posts: 1031

Post

quote:
Originally posted by tater2:
The email is at home. How do i do theses things?? I am using Outlook 200. I will do this when i get home tonight



Right click on the message and select "Properties", I think. Somewhere in here you can view the source of the message, including the headers. Copy and paste them.


------------------
Everything I say is my opinion and not necessarily a statement of fact. Deal with it.
Otto, Zen TiVo Master - Moderator - AVS Tivo Forums - Tivo Underground, Tivo Coffee House
"The way of the portable computer user is as a stony path strewn with plugs and sockets, all the wrong size..." -- Terry Pratchett

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modnar is offline Old Post 06-14-2001 02:07 AM
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modnar
Senior Member

Registered: Oct 2000
Location: Conway, AR, USA
Posts: 263

Post

quote:
Originally posted by jerryez:
Why don't we complain about how much we are paying DirecTV, Cox (or whoever) cable, cable modem connection, ISP, etc, while we are at it. Wow, think of the money we could save, if we disconnected all of these and went back to an antenna.

Just kidding.



I know you're kidding, but the difference here is that only some customers would have to pay long distance charges if the toll free number is dropped.

The only fair way to drop the toll free number now is say something like, "Only customers registered before August 1, 2001, will be able to use the toll free number."

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modnar is offline Old Post 06-14-2001 02:28 AM
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modnar
Senior Member

Registered: Oct 2000
Location: Conway, AR, USA
Posts: 263

Post

quote:
Originally posted by Dan203:
Now I can understand people who use 800# access because the only local number is long distance, but I think that, if this is all true, they can fix that by expanding their networks or offering a "Use My ISP" option like rasheed suggested.


That would have to be a dial-up ISP, right? Many people have cable modems DSL already, so, unless a serial connection would be allowed, that wouldn't be totally fair either.

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doom1701 is offline Old Post 06-14-2001 02:32 AM
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doom1701
Mr. Oblivious

Registered: May 2001
Location: Grand Rapids, MI
Posts: 5528

Post

Another perfect example of why somebody needs to create a device that you can use to plug a regular phone device (such as your Tivo) into a cell phone. I get hundreds of minutes a month, no long distance charges, for nothing (well, my parents got my wife and I a year's service for Christmas.) Tops, though, you'd be looking at $35 a month for decent cell service with free long distance.

Someday, somebody that understands how to build something like this is going make millions. I'll buy one.

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