Registered: Feb 2001
Location: Campbell, CA, USA
Normally, I stay out of these discussions but something here has compelled my to respond. With respect to your opinions, I submit the following comments:
Originally posted by tom_h
In some places you said there'd be discussion and in others you specifically said there wouldnt be or you doubted there would be.
Looks like Bob's been very consistent AND honest. He just flat out wrote that the folks at TiVo have discussed many of the issues, some which could change and others that won't. To suggest otherwise seems like you're accusing him or TiVo of misrepresentation.
In this specific post you particularly outline the one area that irritates me and have said you doubt it'll change.
Well, there's others out there whom I'm sure share your opinion, but on TiVo's list of enhancements and priorities, there's just as many, if not more of us who feel this is a non-issue.
With regards to secrecy...hmm, we've known about reserved space for years. Although until the lexus thing I dont think anyone knew exactly what it was going to be used for. I think speculation on movie trailers and PPV's was about it. And we're not most buyers. Perhaps some buyers read every page of the manual, agreements, and financial statements. I'd suspect the vast, vast majority of users read little or none of the above except to figure out how to install and operate the features.
Just because people didn't take the time to read the published service release info and updated product guides doesn't mean TiVo's be secretive at all. If you expected TiVo to pre-release details before the actual release, you really don't understand the concepts of confidential information, trade secrets and such. No well run company in their right mind would pre-announce details about what new features they would offer in their products or services, especially if these features further differentiate their offering from that of their competition. They might make some vague reference to functionality, but details? Now way in hell.
I've participated in every beta except for the most recent one. How and what the reserved space usage was going to be and how it would be implemented wasnt disclosed. Even though we were under NDA.
Some things can never be trusted to outsiders, regardless of any signed confidentiality agreement.
There is a very supportive group of 5-10k pretty hard core tivo users here. I dont recall seeing one post by someone from tivo to talk about this feature and its expected implementation, or to seek any input on that feature or implementation. And its free for you to do it and as far as I can see, you've gotten a bunch of feedback and ideas that you didnt get from whatever 'closed' testing you did.
I'd suspect that since you weren't a participant in that "closed" testing you refer to, you'd have no idea what info they did receive. Remember, as strongly as you feel about these issues, there are just as many, if not more, who feel just as strongly that TiVo does care, does listen, and makes decisions based upon what they feel is appropriate for the vast majority of their customers AND Tivo itself.
And while that article may not be accurate, I doubt the writer pulled it out of umm...the air... the BBC promotion was a disaster.
Bob never said it was handled well (disaster in your words), he pointed out the writer had no substantiated sources to the rumor.
And besides best buy who already inked a supplier agreement, I dont see repeats from lexus or any of the other former tcp partners. Dont let this thing backfire on you while concurrently ticking off almost half your customers in an effort to garner some revenue.
Do you know what may be in the works? How do you know that there isn't something better yet to come? As for ticking off "almost half" of their customers as you say, you really can't believe that 40-50% of all TiVo customers are up in arms about this, can you? Maybe 40-50% of the posters in this thread, but that's hardly representative of the entire customer base.
Let me provide some raw and unadulterated quotes from real smart friends who bought this:
"They're holding back space on my disk for this crap? Thats stupid!"
"What do you mean 'they own the software and the service'? I paid $600 for this thing, i'm going to be really unhappy if they keep sticking stuff on it I dont want and cant get rid of".
With all due respect to your "real smart friends", these are hardly comments I would label as "well informed and rationally thought out" responses. Anyone with any understanding of the technology business sector understands you rarely, if ever, purchase software. You may purchase a "license" to use it, but you never own it. As for services, your friends have the option to select an alternative service if they're not happy with this one.
The bottom line is this is a technically great set of features and capabilities. But I'd hazard that 90% of the users dont have a clue about the reserved space, the capability, how it works, and tivo's intentions. They have no way or reason to expect anything but the worst without more information.
Again, if they take the time to read about it, they'll understand. Ignorance is no excuse.
This thread has regressed from the original post. A simple push of the record button would have eliminated the problem.
Hitachi 57G500 HDRPTV, Sony Sat T-60 since 3/12/01 (108 hrs), Philips DSR6000R since 6/15/01 (35 hrs), Hughes HDVR2 since 12/13/02 (69 hrs), Philips DSR704 since 2/14/04 (35 hrs), Samsung SIR T360 since 2/24/04, another Philips DSR704 since 4/30/04 (35 hrs)
Last edited by Flogduh on 06-12-2002 at 05:59 AM
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