Registered: Nov 2001
Originally posted by huntersa
Yes, but if you lie about it and do not replace the unit under factory warranty do you think you should be allowed to transfer the service?
I understand this is a very difficult situation. I've read through many of the posts and can't honestly say what is right or what is not. However, I thought I might give a little more info on transfering a LS, since I've done it not once, but twice.
We bought a TiVo with a LS and an extended warranty through The Good Guys in June of 2001. That September (well past the 30 day period), the video card in the TiVo went haywire. After several calls to TiVo and Phillips tech support to determine the problem, they offered to replace the unit. However, since that would take several weeks, I asked if I could exchange it under the extended warranty instead and they said that was fine. Went to Good Guys, swapped units, came home, called TiVo, gave them my case number for the problem and the new serial number for the unit and Lifetime Service was transfered to the new box. No other authorization of any kind was required, so far as *I* saw.
February 2002, I noticed that the box only listed half the recording time it should. Again called TiVo and they eventually concluded the second hard drive died and again offered to replace the unit. Again, I opted to swap it through the extended warranty and again, came home, gave them my case number and the new serial number and had LS transfered.
Now I don't know if Good Guys sent the defective units back to Phillips or not. I also don't know if I could've just pretended to swap it under extended warranty and sold it (TiVo wouldn't even have a way of knowing if I HAD extended warranty or not). Certainly, TiVo did not wait until they'd received a unit from GG before reinstating my LS.
I would suspect this is a very obscure loophole in the process and I don't know if TiVo should be held responsible for it or not. Certainly, any countermeasure they put in would likely greatly inconvenience anyone who did have to legitimately transfer LS.
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