TiVo Forum Special Member
Registered: Mar 2002
Originally posted by PJO1966
[PJO1966 hands GuidoTKP a flame-retardant suit]
You're gonna need it.
quote: I have called many many times. I have been called many many times. The most recent on May 4th, by Sylvia. She promised to get back to me within a week even if she had no news, good or otherwise, that was over two weeks ago I haven't heard from her. Now answer me this: Why is that? Why do representatives of DirecTV not follow through like they say they will?
Originally posted by GuidoTKP
Hi Blank man I just wanted to say that there are only a few people in this forum who work for DirecTV and I happen to be one of them!!! most people are very happy with their service and the support they get when they CALL in however if they are not then they can always "GO BACK TO CABLE" I hear that threat about 2 or 3 times a day usually when they don't want to pay for some problem they have caused. I realize you like using email for your support option but that doesn't appear to be getting you anywhere. Kinda like when they email that they want you to unplug the unit ? if one method doesn't work work you should try another that maybe will work. in regards to your other post...Did you know that all the information your complaining about losing is the only other info that is stored on your access card...kinda sounds to me like you might have a access card problem but the only way to find out if you do is to CALL Tech Support.
If at first you don't succeed try try again is a good saying to live by but if you are continually slamming your head against a brick wall it might be a good idea to go around the brick wall...
I have followed every suggestion that DirecTV has made. I have the latest silver stripped access cards. And it not an issue with the cards, I have had the problem explained to me in depth off-line.
This has been occurring to many many people for better then a year, many many people are reporting it to DirecTV yet DirecTV refuses to acknowledge it is a problem. Why is that?
We know it is a problem. They know it is a problem. TiVo knows it is a problem. TiVo acknowledged it as a problem. When they did so they were instructed by DirecTV to not comment on it anymore. Why is that?
Who does DirecTV think they are kidding by their continual denial of this problem? All that does is serve to ruin their credibility.
No offense, but you're spouting off comments without knowing the full extent of the problem let alone what was done in the past, all the suggestion you have made have been tired by myself and others.
And this is not a cosmetic problem as some have tried to say to minimize it. When the channels are lost, the guide data for them is lost, ergo the DTiVo thinks the program no longer exists so it doesn't record it. The whole purpose of a DirecTV DVR is to record programs. And it doesn't do that. Way past ironic.
So, my pilot light wasn't even lit, I think I've been pretty reasonable here. I'd really like to hear your answers to the questions I posed here, especially why DirecTV continues to deny the problem, and why they told TiVo to be mute on it also. If DirecTV isn't willing to help they should at least let TiVo help, but noooooo.....
I just noticed you're from Idaho, that rang a bell, I'm pretty sure I have spoken with DirecTV CSR's regarding this problem on the phone from Idaho. So, it's even in your own back yard so to speak. I don't believe that the CSR's don't want to help, but for whatever the reason, hog tied by DirecTV management or whatnot, they aren't. All my conversations with CSR's are pleasant, there is no reason to become irate with them on the phone, it serves no purpose and they have no control over the matter, and they do help when they can or are allowed to. But in this case they can't or are not allowed to, and regardless of the how or why, that reflects on the whole Support Organization and in this case they have failed to correct the problem after a full documented year. Flat out, there is no excuse for that.
User: So, how long will the server be down?
SA: Until it's back up (cjb 1994)
SAT-T60 290h TurboNET
SAT-T60 230h TurboNET (x2)
DVR40 (unactivated) (x3)
and ah, a, A55
Last edited by BlankMan on 05-22-2004 at 12:34 AM
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