TiVo Forum Special Member
Registered: Mar 2002
quote:It's not a design deficiency, eh? Then what would you call it? I have had the mechanics of the problem explained to me in depth. It surrounds a particular chip that was used in the design, if that chip were not used it is possible that the problem would not exist. Now, since the design used that chip, and the problem revolves around that chip, I would call that a design deficiency. Your conjecture and the fact that it is not happening to you or your acquaintances dose not mitigate the fact that this is a real problem caused by a designed in chip.
Originally posted by donsullivan
1) It's not a design deficiency; it's a bug. I have three of the exact same boxes and know a number of others with multiples of them as well and none of us has experienced the condition(s) you describe. While admittedly only anecdotal, I suspect our collective experience with the T60 is consistent with most owners of that hardware platform. What I'm hearing is that you happen to use a feature which introduces a bug that I've certainly never seen nor have I heard of outside of this discussion. If you were a reasonable individual, you'd just define the workaround to prevent it from occurring and move on.
And tell me, what feature do I use that causes this problem? The Favorite Channels list? Is that the feature you are referring to? And what workaround are you referring to that I am ignoring that will fix this problem? Not using the Favorite Channels list? Is that it? So, because I choose to use the Favorite Channels list I am not a reasonable individual? Hmmm.... Regardless of the fact that the problem occurs whether or not the Favorite Channels list is used, I am a unreasonable individual for using it? Of all the workarounds suggested by DirecTV and others over the past year, not one has been found to be reliable to eliminate this problem, don't you think that if there was one, DirecTV and others would be fast to point that out to shut me up? I suggest you get your facts straight before calling someone unreasonable.
quote:Interesting. They have decided not spend money and fix this problem? Where did you hear that? I missed that announcement. Can you direct me to were that is stated please? And what manufacturer are you referring to? Sony? Granted Sony may not have any current offerings, but Phillips and Hughes do. They're still manufacturing them to the best of my knowledge. And since Series 1 DTiVo's were identically alike internally regardless of whether is said Sony, Phillips of Hughes on the outside I find your analogy moot.
2) The misinformation is the generalized statement (including the message subject) that DirecTV doesn't support the hardware that is used on their network. Just because they have decided not to spend the money to go back and fix a hardware bug on a platform built by a manufacturer that no longer makes any such product, that has been resolved in a subsequent hardware revision does not mean they do not support the product. As for the CSR's not calling you back; I'm guessing that if you react to them the way you do on this board, they offer to call you back just to get you off the phone and then don't want anything else to do with you. But that's just my guess.
There you go assuming. If it were possible, I'd let you speak to any CSR I've ever talked to regarding this or any issue I called DirecTV about. I'd be very surprised if any one of them had anything to say other then I was very cordial when dealing with them. Even when I have to completely re-explain this particular problem every time I am in contact with them. What would be the point in becoming irate to a CSR on the phone? They are not in control? They cannot fix the problem. Although some seem to think they can and it sometimes is hard to have them understand that you cannot fix a software bug or hardware problem over the phone. In fact I just called them this past Saturday due to an overcharge in the bill I received that day, Called them, got it corrected, no problem. All without my blood pressure rising a single point.
I suggest that you refrain from judging people you do not know.
quote:Oh and you're speaking for DirecTV? You're the authority on this problem? What are your credentials to assume this role? You seem to be focused on the fact that Sony no longer produces any current units, but you keep glossing over the fact that Phillips and Hughes do. So, once again, this is a poor analogy.
3) I'll repeat yet again what I've said at least twice in this thread. They are not going to fix this condition in the SAT-T60. It is not significantly compromising the function of the box for a large portion of their customer base. The moment Sony stopped building this box, any hardware related problems that remained became a dead issue which is no different than any other piece of consumer electronics gear that is released into the marketplace.
And you keep saying they are not going to fix anything on Series 1 DTiVo's, tell us were you officially get that information from, or I suggest you stop repeating facts not in evidence. Answer this in one of your bullet point responses please.
quote:You seem to think it is acceptable to have to spend a minimum of $397 (I have never received any lower offer) to correct their problem. What part of the phrase I do not have deep pockets just don't you understand? And your saying that a T60 that DirecTV sold to me around a year ago during one of their promotions, I should now have to replace? A unit that is a year old. Once again, you must have deep pockets to be able to afford that life style. Let me say one more time, I do not. There. I hope you can finally understand that now.
4) They and you have confirmed that it is resolved in a subsequent hardware revision and they have made that option available to you at a reasonable cost. It's a simple concept of the warranty running out and this is the way things work. If the box was still under warranty they would have replaced it for free much like Sony did for me when one of mine lost a hard drive about 4 months after I got it. But that same box popped a hard drive again about 2 years later and I had to pay to replace it at that time. It's not unreasonably at all; and in fact this is the way it works.
quote:You missed this point completely. It is not the remote. I don't use the supplied remote. I have a universal remote. It is not the remote that is the issue, it is the time it takes for the unit to respond to the command. If scrolling down through the now playing list you have to press down, wait, press down, wait, press down, wait, etc. If you don't do the wait(s) every other press is usually ignored. This happens with the supplied remote and numerous other universal remotes. Even with new batteries. Even on stock, non-modified HDVR2's. This happens in any menu or function. It is not just me, it has been mentioned in many threads by many people.
5) As for the issue about remote responsiveness, I couldn't agree more. I love the remote that came with the SAT-T60. It is substantially more comfortable, ergonomic and responsive than the dreaded peanut. But guess what, it isn't available anymore so I have to get used to the peanut on my Samsung Series 2 box and my HD-TiVo. It's just the way it is, and absolutely no amount of complaining about it is going to change it.
The bottom line is that you are demanding they fix an obscure bug in a piece of hardware that has been discontinued for I believe at least 2 years (I'm not absolutely sure of the timeline on this) built by a company that no longer makes a competitive product. A bug that it is confirmed has been resolved in a subsequent hardware revision. This bug can be avoided and when that is done, does not substantially compromise the functionality of the box.
It's time for you to either change they way you use the box so this bug no longer gets in your way, or replace the hardware. These are your only 2 available options and it's time to accept it, choose one and end this silliness.
No, the bottom line is: I ask that they correct an issue that can cause the DirecTV DVR not to record programs, which in case you are unaware, is the main purpose of a DirecTV DVR.
Even if as you say the hardware is discontinued for two years, which Series 1 DTiVo's are discontinued, DirecTV was still selling them to customers long after that. And only one of the three manufactures has dropped out of manufacturing competitive products.
Where has this "bug" been officially confirmed? I keep asking that and no one tells me. Could it be there is no official place? An official announcement by DirecTV stating they're not going to fix this or any other problem would knock me right off my soapbox, now wouldn't it?
And again I ask, how can this bug be avoided permanently such that it does not affect the functionality and cause programs not to be recorded. ? (Short of replacing the units.)
Once again tell me how I can change they way you use the box so that this no longer occurs.
And once again, what makes you the authority to be able to tell me These are your only 2 available options? No one else that is a genuine authority on the subject is saying that, where do you get your information?
User: So, how long will the server be down?
SA: Until it's back up (cjb 1994)
SAT-T60 290h TurboNET
SAT-T60 230h TurboNET (x2)
DVR40 (unactivated) (x3)
and ah, a, A55
Last edited by BlankMan on 06-02-2004 at 01:54 AM
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