Registered: Jan 2004
Location: El Cerrito, Ca
Posts: 137

I was just WATCHING live HDNET the other day. The sound went away. I left it like that for 15 mins just to see if it would come back. It never did until I switched to another station and back to HDNET - it was back. This never happened with my HUGHES E86.

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Registered: Feb 2000
Location: Central IL
Posts: 744

Here's my e-mail I just sent from their "contact us" page:

I have two issues with my new HR10-250 DirecTV Tivo HD receiver that according to tivocommunity.com, are widespread and are not defects with my setup or with my equipment.

#1) Video dropouts--during recordings the screen will go black for about 1-2 seconds while the audio continues to play. This will happen numerous times during a movie for example. I believe the latest I've heard about this is that it has something to do with compression that DirecTV uses. I have now spent almost $2000 on DirecTV equipment in the past two years and DirecTV has still not fixed this issue.

#2) this issue is specific to the HDTivo and HDNet--sometimes recordings are ruined because the audio drops off and never comes back. Now I have to check the end of recordings before I start watching to see if the recording is no good before I waste my time watching it.

I believe it is only fair to ask for suspension of my $11 fee per month for HD content until these issues are completely resolved.

Please consider this, and let me know ASAP. I should not need to discuss this with you as I have given you all necessary details but if necessary please contact me by e-mail.

There are many other satellite options for HD and I feel I have given DirecTV more than enough time to correct these issues.

__________________
Matt
Relax, its only TV. . .then what am I doing wasting time on a forum like this and spending hundreds of dollars on glorified VCR's?

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Registered: Dec 2001
Location: Howell, MI
Posts: 76

quote:

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Originally posted by turls
Here's my e-mail I just sent from their "contact us" page:

I have two issues with my new HR10-250 DirecTV Tivo HD receiver that according to tivocommunity.com, are widespread and are not defects with my setup or with my equipment.

#1) Video dropouts--during recordings the screen will go black for about 1-2 seconds while the audio continues to play. This will happen numerous times during a movie for example. I believe the latest I've heard about this is that it has something to do with compression that DirecTV uses. I have now spent almost $2000 on DirecTV equipment in the past two years and DirecTV has still not fixed this issue.

#2) this issue is specific to the HDTivo and HDNet--sometimes recordings are ruined because the audio drops off and never comes back. Now I have to check the end of recordings before I start watching to see if the recording is no good before I waste my time watching it.

I believe it is only fair to ask for suspension of my $11 fee per month for HD content until these issues are completely resolved.

Please consider this, and let me know ASAP. I should not need to discuss this with you as I have given you all necessary details but if necessary please contact me by e-mail.

There are many other satellite options for HD and I feel I have given DirecTV more than enough time to correct these issues.

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Registered: Jul 2002
Location: Peachtree City, Ga.
Posts: 113

I understand from Robert at VE that the fix will be released in the July-August time frame.

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