BlankMan
TiVo Forum Special Member
Registered: Mar 2002
Location: WI
Posts: 1438 |
quote:
Originally posted by bidger
So what does a problem that people are having w/ another D-TiVo feature have to do w/ the "problem" you started this thread over? You said in a previous post that you'd come to accept the issue you started this thread over, that would leave you still dealing w/ the standard "reset" response you got via e-mail. Would it make you feel better if said employee were dismissed just prior to the Holidays? Then you call out SpankWare in the post, that certainly won't escalate the roundabout between you two, huh?
Is this really a technical issue at hand or a personal one? We're entering a time of year when, IMO, people ought to make an effort towards some harmony, regardless of where the world at large stands. If you really have a problem w/ DirecTV that you feel they can't/won't resolve, then is it up to these boards to resolve it? I'd say it's up to the individual to deal w/ DirecTV until it's either addressed or, if not, the individual finds another multi-channel provider.
What I've said if you read it is that I've accepted the fact the the particular issue that I used as an example was a poor choice (example) to use in this thread and that I have resigned myself to the fact that it is probably operating as designed.
What I have said numerous times in this thread, and I will say it again for you, is that the issue was not purpose of this thread, the purpose of this thread is to show that DirecTV's Support of DVR's is extremely lacking, their first answer seems always to be "Reboot it". The second is call us.
Well SpankWare contends that DirecTV has good Support and if you call in and know how to work the CSR's you can get your problems resolved. I want to see what he has to say when numerous other people have been calling in and have been getting stonewalled.
I do not want anyone to get fired, except maybe the Management that has chosen the policy that the CSR's have to use. As I think I've also said in this thread, is that I truly believe the CSR's are trying and genuinely want to help but they are prevented from doing so by Management.
Now, if you would have kept up with this thread and have read ever post you would have known that and you wouldn't be asking.
You would also then understand that mentioning Favorite Channels and Channels I Receive loss problem and how DirecTV continues to claim they are unaware of any such problem when two people at TiVo acknowledge it and have been in contact with DirecTV regarding it, continues to show that DirecTV's support is very poor.
I'm all for harmony, DirecTV can start by acknowledging this problem that has been around for over a year in 4 releases of the OS on DTiVo's, and telling their customers that call in with the problem that they are aware of it and working on it instead of saying they never heard or it. They can also improve their support.
One person trying to get DirecTV to resolve this issue will get absolutely nowhere, the fact that this problem has existed as long as it has is proof of that. Even many people calling DirecTV is getting nowhere. And yes, I think a public Forum is the perfect place to air things like this out. If you can't get their attention by direct communication then bad press may.
Now pay attention: The purpose of this Thread is to show that DirecTV's Support of DVR's is extremely lacking. I'm repeating myself strictly for your benefit, most of what I've said here has been said before.
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TiVo Community Forum Archive 1 > Main TiVo Forums > DIRECTV Receiver with TiVo
12-01-2003 10:23 PM
