Registered: Jul 2002
Location: Chicago, IL
I have more intelligence in my left ******** (or right for that matter) than any Best Buy employee has....period!
First, calling directly into my Best Buy store is a joke. You can't call directly in, rather while you think you are dialing into your local store you are actually being routed to a call center. The call center people have no idea what the hell you're talking about so they try to call someone in the store you were originally trying to contact in the first place. After being placed on hold for 5 minutes, the call center rep returns and tells me that he did not have success reaching anyone in the "Home Theater" department. When I ask to speak to a manager, he once again tries to contact the store to no avail. After this little game has gone on for about 15 minutes I was finally put in touch with someone who could help me with my dilemma....the security guy!
That's right, the call center rep passed me onto the guy who checks your receipt and bag as you walk out the door! Needless to say, this guy was useless but he did tell me how to get in touch with a manager (but not after first getting bounced around to 3 different departments and speaking with 3 people who can't even spell TiVo).
After doing this, I did finally speak with a manager who, you guessed it, was completely useless because he didn't have the authorization to make an executive decision I guess. First, he needed to check with a general manager, the advertising/merchandising department of the home office and someone from TiVo.
To make a long story short, I told him to do whatever he needed to do but that if he didn't honor the advertisement I would not only take my business elsewhere but that I would also file a complaint with the FTC (see thread: http://www.tivocommunity.com/tivo-v...threadid=177952). That seemed to get his attention and he said he would call me back in 24 hours.
Someone from Best Buy did call me back an hour later and provided the revelation that "to activate HMO I would need to call TiVo, something would be downloaded", and it would be ready to go 3 days later." Well, thanks for the newsflash genius but that doesn't exactly solve my problem of how you're going to reimburse me the $99 does it now?
The saga continues.....
POST #19 | Report this post to a moderator
| IP: Logged