Director, Svc. Ops
Registered: Jun 2000
Location: Alviso, CA, USA
Folks, I definitely want to reinforce: If you are upset about what you paid for the Home Media Option, please call Customer Support (1-877-367-8486, 8am to 8pm Pacific, seven days a week) and explain your situation. We will definitely do what we can for you on a case-by-case basis.
Overall, we want people to be thrilled with the TiVo service. We definitely had to make some hard decisions about the Home Media Features and how to handle the changes. We worked hard to be as fair as possible.
Bottom line, I'm overjoyed to be able to tell this to my friends and family: If you walk into Best Buy today, you can pick up a 40-hour Series2 DVR for as little as $129 after rebate. For new subscribers, it's just $12.95 a month for the great TiVo service -- and now all of the Home Media Features are included. If you're an existing subscriber, it's even better: Last week you would have had to pay $49 for the Home Media Option on your second unit, and Monthly TiVo service would have cost you $12.95. Today, the Home Media Features are included, and service is only $6.95 per month for that second unit. Everyone in this thread can now take advantage of the new lower pricing for a second (or third, or fourth...) unit.
Some of you saw a price cut this week: For example, if you have a Series1 unit with Product Lifetime service, and a Series2 unit with Monthly service, then last month we charged you $12.95. Now, next month you'll only be charged $6.95!
We appreciate the input and feedback from the forum. We understand that some people will be upset. While we did our best, we know that we can't always please everyone. But if you're upset, please call us and give us a chance to make things right. Overall, we hope that everyone will be as thrilled as we are with the new opportunities and more attractive pricing that EVERYONE can now take advantage of.
E. Stephen Mack, Director of Service Operations at TiVo (email@example.com)
NOTE: I prefer e-mail to Private Messages. Due to the volume of e-mail I receive, please try to go through normal channels or post your question on the forum BEFORE contacting me directly, if possible. Thanks!
Last edited by TiVoOpsMgr on 06-11-2004 at 05:14 AM
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