Registered: Jun 2002
Location: Illinois
Posts: 179

I just read this article: http://www.wired.com/news/gizmos/0,1452,62184,00.html. It sounds cool, but be aware...

quote:

---

"This is a good start," Narayanan said. "In two years' time we could have a preliminary version of the program available."

---

__________________
TiVo Series 2 - 80 Hours
TiVo Series 2 - 133 Hours (Modified)

POST #1 | Report this post to a moderator | IP: Logged

Registered: Jul 2001
Location: Kansas City, MO
Posts: 7870

No way. Then I'd just yell "GIVE ME A F***ING HUMAN!" into the handset, as soon as the autoattendent picks up. Phone centers couldn't handle the load.

To be honest though, I generally find the autoattendent much more friendly and useful than the average CSR.

__________________
Walk down to the railroad track and ride a rusty train
With a million other faces I shoot through the city veins
Goodbye, goodbye, goodbye old friend
You wanted to be free
And somewhere beyond the bitter end is where I wanna be

POST #2 | Report this post to a moderator | IP: Logged

Registered: Dec 2003
Location:
Posts: 68

not sure ill ever cry about phone waits again, they are just a fact of life. I spent all day yesterday on phone with us passport agency, 5 phone calls had to be made total, waittime was avg 25 - 30 mins each, yes it was a nightmare but you know what , what can you do

POST #3 | Report this post to a moderator | IP: Logged

Registered: Dec 2003
Location: Pittsburgh
Posts: 214

quote:

---

I just read this article: http://www.wired.com/news/gizmos/0,1452,62184,00.html. It sounds cool, but be aware

---

POST #4 | Report this post to a moderator | IP: Logged

Registered: Jun 2002
Location: Illinois
Posts: 179

I just have read alot of posts in here where people are fed up with the Automated assistant when they call TiVo, and thought it sounded cool. I hope they would have a way to distinguish those people trying to Fool the system into thinking they were mad, and those who are generally frustrated with the system and just want to get to a live agent.

__________________
TiVo Series 2 - 80 Hours
TiVo Series 2 - 133 Hours (Modified)

POST #5 | Report this post to a moderator | IP: Logged

Registered: Mar 2002
Location: Location: Location
Posts: 6869

quote:

---

The angrier the caller becomes, the greater the energy that will be apparent in the wave pattern. Once the wave pattern hits the level the computer is programmed to recognize as the frustration cutoff point, the caller will immediately be transferred to the operator.

---

__________________
HDVR2 35 Hrs. -> 212 Hrs. with TwinBreeze™
TiVo Series 2 60 Hrs. -> 223 Hrs.
SVR-2000 - stock
Best Universal Remote (for the money - $18): OFA URC-6131

POST #6 | Report this post to a moderator | IP: Logged

Registered: Nov 2001
Location: Lansing, MI
Posts: 5232

Bad idea. I'm a nice polite person waiting to tell TiVo I want to opt-in to extra data collection, and I have to wait. But the angry moron who can't be bothered to read the manual and is calling to complain that his #%&@! TiVo is "recording things all by itself" would get an operator first?

__________________
WWJKD - what would Jim Kirk do?

POST #7 | Report this post to a moderator | IP: Logged

Registered: Aug 2001
Location: Tampa, FL, USA
Posts: 313

If only that was the case, I would have actually gotten through to someone instead of chucking my phone across the room after being led in circles by their menu system. One of the insurance companies did a study where it found most people who called and used the automated system still had to talk to a live person so they pretty much did away with the automated system. It is amazing that hold times dropped and their employees were happier and the same with the customers.

__________________
2 Tivo series 2 80 hour
2 RCA 100 Hour DirecTivo
Proud member of Tivoholics Anonymous
My DVD Collection

POST #8 | Report this post to a moderator | IP: Logged